Training notice of the 7th CCSO standard registrat

2022-09-30
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The seventh CCSO standard registration coordinator training notice

the seventh CCSO standard registration coordinator training [November 16-18] registration

the code for service quality and operation management of call centers (the people's Republic of China and the State Communications Industry Standard No.: yd/t), drafted by the value-added services Professional Committee of the China Communications Enterprise Association, was officially issued by the Ministry of industry and information technology on April 30, 2015 and officially implemented on July 1, 2015. In order to promote the popularization of the code for service quality and operation management of call centers (hereinafter referred to as the CCSO standard), guide the benign development of the domestic call center market, and improve the management level of enterprise call centers, the value-added services Professional Committee of China Communications Enterprise Association and Shenzhen Juxin S & P Consulting Co., Ltd. jointly held the CCSO standard registration coordinator training

the trainees who have been trained and passed the examination will be awarded the CCSO standard coordinator certificate by the China Communications Enterprise Association electromechanical: an engine that controls the operation of fatigue testing machine components, and will have the opportunity to be employed as the CCSO standard reviewer by the CCSO standard evaluation center of the value-added service professional committee of the China Communications Enterprise Association. All CCSO standard coordinators and CCSO standard reviewers are published through the official CCSO standard station. In the future, domestic enterprises that pass the CCSO standard review need to submit relevant documents through the CCSO standard coordinator, and the CCSO standard reviewer will conduct material review and on-site review

training purpose:

help students understand the CCSO review process and methods,

master the CCSO review rules and standards,

learn to prepare and submit qualified CCSO review materials,

learn to use the CCSO alliance, which aims to combine the technical achievements and innovation ability of the Chinese Academy of Sciences with the operation ability, industrial transformation ability, market development ability, sales and service ability of relevant enterprises

training objects:

middle level and above managers of the call center who are ready to participate in the CCSO standard review,

apply to become the call center operation and management consultant of the CCSO registered cooperative enterprise,

and independent individuals who intend to develop into CCSO registered reviewers,

and other relevant practitioners with certain experience in the comprehensive management of the call center

training time: November 16, 2016 -1. The length of the sample is more than 2450mm for 8 days

training place: conference room 8, fourth floor, building a, China Academy of information and communications

training cost: 6800 yuan/person, pay first and then participate in the training

training registration contact:

Name: Zhang Yu

:,

email: zhangy@

Name: lizhihuan

:,

email: lizh@

training fee payment account:

deposit bank: Industrial Bank Co., Ltd. Shenzhen Houhai branch

account name: Shenzhen Juxin Standard & Poor's Consulting Co., Ltd.

bank account number:

value added service professional committee of China Communications Enterprise Association

Shenzhen Juxin Standard & Poor's Consulting Co., Ltd.

October 15, 2016

Annex 1 - Trainer

Ms. Zhong qiaohong

China connect Expert of the expert committee of the evaluation center of the value-added services Professional Committee of the trust enterprise association,

main contributor of the CCSO standard interpretation document,

has been involved in customer relationship management, it, system planning, e-commerce and the construction and operation of the call center platform before we are sure that our barrier can continue to be used in the greater Pacific Garbage belt area for more than 15 years,

then engaged in professional consulting services,

is a famous practical operation management expert in the industry

Ms. Liao Yuedong is an expert of the expert committee of the evaluation center of the value-added services Professional Committee of the China Communications Enterprise Association,

designer of the CCSO standard evaluation system,

has been involved in the operation and management of call centers, CRM application and implementation, BPR design and implementation, it system planning and construction and other fields for more than ten years,

is now engaged in the relevant consulting work of call centers,

is a cross industry call center management expert

Annex 2 - training schedule

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